Privacy Policy

What This Policy Covers

This Privacy Policy describes how Burst Pipe in Wall Team gathers, uses and discloses information when people visit burstpipeinwall.info or dial the phone number listed on it. Using the website or placing a call means accepting the practices set out here.

Information Gathered

Phone systems may log the calling number, the date, time and duration of a call and an approximate location tied to that number. Calls may be recorded for quality and training.

Web servers and analytics tools may record IP addresses, browser and device types, referring pages and the pages viewed. The website never requests credit card, bank or Social Security numbers.

How Information Is Used

Burst Pipe in Wall Team uses this information to respond to service requests, check call quality, learn which parts of the website get used, prevent fraud and misuse, and comply with legal obligations.

When Information Is Disclosed

Call details such as the phone number, location and a description of the damage go to the restoration company that responds to the request, so that company can help.

Information also goes to vendors that run telephony, web hosting and analytics, and to others when required by law or court order, or when needed to protect people's rights and safety.

Cookies

The website may use cookies and similar technologies to count visits and keep pages loading well. Browser settings can block or clear cookies, and the website continues to work without them.

Retention and Security

Burst Pipe in Wall Team holds call and visit records for no longer than the purposes above or the law require, and it applies reasonable safeguards to them. No way of storing or transmitting data online is fully secure.

Privacy Rights

Residents of some states can request a copy of the personal information Burst Pipe in Wall Team holds about them, ask for corrections or ask for deletion. Requests can go to (888) 509-1696 or contact@burstpipeinwall.info.

Children and Policy Updates

The website is meant for adults handling home emergencies, is not directed to children under 13 and does not knowingly gather their information. A revised policy takes effect once it is posted on the website.